Plans and billing
Refunds and the 14-day money-back guarantee
Your first Pro purchase, monthly or lifetime, is refunded in full if you ask within 14 days. Later payments are at our discretion. A refund ends Pro immediately.
Updated
The guarantee
Your first purchase of Pro, on either plan, is covered by a 14-day money-back guarantee. Email support@slopsquash.com within 14 days of that first payment, from the address on your account, and we refund it in full to the original payment method.
After 14 days, and later payments
Refunds after the window, and refunds of any renewal or subsequent payment, are at our sole discretion. Ask anyway if something went wrong; most billing problems are fixed within a day. Nothing in our terms limits refund rights you have under consumer law where you live, including the right of withdrawal in the EEA and UK, which for digital content you waive only to the extent you asked us to start providing Pro immediately.
What happens after a refund
Pro access ends immediately, and the account returns to the free tier. If a creator earned a commission on the payment, that commission is reversed.
Chargebacks
Please contact us before disputing a charge with your bank. A chargeback may lead us to suspend the account while it is investigated. See section 7.8 of the terms.
Cancellation is not a refund
Cancelling stops future charges and keeps Pro until the paid period ends; it does not refund the current period. See Cancel your subscription.
If we end Pro
If we terminate a paid account for a reason other than your breach, or discontinue Pro, the terms provide a pro-rated refund of any prepaid monthly period and, for Lifetime bought within the previous 12 months, a pro-rated refund on a 12-month amortisation.