Troubleshooting
The verification email is not arriving
Check spam, confirm the address on your account, resend after a minute, and make sure the address is not a disposable one.
Updated
Check these
- Spam and promotions folders. Our messages come from no-reply@slopsquash.com. Add it to your contacts if your provider keeps filtering it.
- The address on the account. Open your account page; the Details panel shows the exact address and whether it is verified. A typo at sign-up means the mail went elsewhere.
- Wait a minute, then resend. The account page offers Resend verification email for an unverified address. Resends are limited to one per minute.
- Corporate filters. Some workplace mail systems quarantine links from unfamiliar senders; check with your administrator or use a personal address.
- Disposable domains are rejected outright at sign-up, so if sign-up succeeded this is not the cause.
Password reset emails
Same sender, same checks. The forgot-password page always says the email was sent, even for addresses with no account, so if nothing arrives make sure you used the address the account was created with.
Still nothing
Email support@slopsquash.com from the address on the account. We can see whether the address is verified and resend from our side.
Was this helpful?