Troubleshooting
When the circle does not appear, a site misbehaves, or a sign-in fails.
14 articles
A channel is already verified on another account
A channel or domain can belong to one Slop Squash account at a time. Detach it from the other account, delete that account, or email creators@ if it is not yours.
Updated 2 September 2026Checkout problems
Verify your email first, know what "already Pro" means, and what to do after a decline or a cancelled checkout.
Updated 2 September 2026The circle is not appearing
Check the site switch, the sensitivity preset, the content size rules, the daily limit, and whether the page can be inspected at all. Most missing circles are a threshold, not a bug.
Updated 2 September 2026The connect page says nothing replied
The page broadcast a token for 20 seconds and the extension did not answer. Install it in this browser, make sure it is enabled and allowed on slopsquash.com, then try again.
Updated 2 September 2026Daily limit reached
Free accounts get 400 server-side detections per rolling 24 hours, Pro 5,000 plus 300 rechecks and 600 classifier calls. Past the limit, on-device checks keep running.
Updated 2 September 2026The extension is disabled on a site
The popup's Scan this site switch, your allow and deny lists, the global switch, the built-in exclusion of slopsquash.com, and browser-level site access all decide it.
Updated 2 September 2026Firefox versus Chrome: the differences that matter
Same features, same detectors. The differences are in installing, private windows, permission prompts, and how temporary add-ons behave.
Updated 2 September 2026Image could not be fetched
Our API could not download the image from its URL, and the extension's bounded retry with bytes failed too. Usually a login-walled or short-lived URL.
Updated 2 September 2026Sign-in with a provider failed
What the error codes after a Google, GitHub, X, Twitch or Instagram sign-in mean, and what to do about each.
Updated 2 September 2026Reddit, shadow DOM and other web-component sites
New Reddit renders posts and comments inside open shadow roots. The extension walks them and watches each one, but closed roots cannot be read.
Updated 2 September 2026Tell us about a site that does not work
Email support with the page address, your browser, what you expected, and what the popup and card showed. The more specific, the faster the adapter fix.
Updated 2 September 2026The verification email is not arriving
Check spam, confirm the address on your account, resend after a minute, and make sure the address is not a disposable one.
Updated 2 September 2026Website verification keeps failing
The check looks for your exact token in a DNS TXT record at _slopsquash.<host>, in a meta tag on the home page, or in the well-known file, six tries per ten minutes.
Updated 2 September 2026YouTube Shorts and watch pages: only the thumbnail is checked
YouTube players are cross-origin and cannot be captured, so the extension checks the video's public thumbnail and says so in the card. Comments are checked as text.
Updated 2 September 2026