Slop Squash · Help

Troubleshooting

The connect page says nothing replied

The page broadcast a token for 20 seconds and the extension did not answer. Install it in this browser, make sure it is enabled and allowed on slopsquash.com, then try again.

Updated

What happened

The connect page asks the API for an extension token and then posts it inside the tab, once a second, for up to 20 seconds, waiting for the extension's connect script to reply. If nothing replies, the page shows "Nothing replied. The extension is not installed or not enabled in this browser."

Check, in order

  1. Is it installed in this browser? The token is delivered to the browser you are using. Install from the download page if not.
  2. Is it enabled? Open the extensions page (chrome://extensions, about:addons) and check the switch.
  3. May it run on slopsquash.com? The scanner never runs on slopsquash.com, but the small connect script must. If the extension's site access is set to "on click" or to specific sites only, allow it on slopsquash.com. Firefox users in a private window need private-window permission.
  4. Is another tab in the way? Use a normal tab, not an embedded view or a reader mode.
  5. Reload and press Try again. An extension that was installed while the page was open needs a reload.
  6. Firefox temporary add-ons disappear when Firefox closes; load it again from about:debugging.

"Could not get a token"

The page could not reach the API or you are not signed in. Sign in and try again; if the error persists, email support@slopsquash.com with the message shown.

Developers

If the extension is set to use local development servers in its options, it listens on 127.0.0.1:3000, not on slopsquash.com. Connect from http://127.0.0.1:3000/connect with the API running on port 8787.

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