Plans and billing
A renewal payment failed
Stripe retries. Pro continues for a three-day grace period; if payment still fails the account lapses to free until it succeeds.
Updated
What happens
- A monthly renewal is declined. Stripe emails you and retries on its schedule.
- Your subscription shows as past due on the account page, and Pro access continues for a grace period of three days after the failed renewal.
- If a retry succeeds, nothing changes. If payment still fails after the grace period, the subscription lapses and the account returns to the free tier until a payment goes through.
Fixing it
Open your account page, choose Manage billing, and update the card in the Stripe portal. Stripe's next retry uses the new card; you can also pay the open invoice from the portal.
Repeated declines
After several declines we apply a cool-down before another checkout attempt is allowed, to protect your payment method and ours. If you are blocked and believe the card is fine, email support@slopsquash.com.
Lapsed and want to come back
Once a subscription has ended, upgrade again from the pricing page. A referral discount only applies to accounts that have never paid, so it will not apply a second time.
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