Checkout problems

"Email unverified"

Checkout needs a verified address. Open your account page and use Resend verification email, click the link, then try again. See Verify your email.

"You already have an active Pro subscription" or "You already have Pro Lifetime"

Buying monthly while monthly is active, or either plan while you hold Lifetime, is refused. Monthly subscribers can buy Lifetime from the account page; see Switch from monthly to lifetime.

The card was declined

Stripe shows the decline on its page. Try another card or check with your bank. After repeated declines we apply a cool-down before another attempt is allowed; if you are blocked and the card is fine, email support@slopsquash.com.

You cancelled on Stripe

Closing the Stripe page returns you to the pricing page with a "checkout cancelled" note. Nothing was charged; start again when ready.

The discount did not apply

The referral discount needs a brand-new account created within 30 days of visiting a creator's link with the cookie present, buying monthly, on its first ever payment. The account page says beforehand whether a discount will be applied. Lifetime is never discounted. If you have a creator's code, monthly checkout has a promotion-code field when no link discount is pending. See The referral discount at checkout.

Paid but the account still says Free

Stripe tells us about a completed payment by webhook, which normally arrives within seconds. Reload the account page. If it is still Free after a few minutes, email support@slopsquash.com with the receipt; we can match it to your account.

Disposable email

Checkout refuses addresses at disposable domains. See Disposable email addresses.